Client Care & FAQ

Our verified quotes currently cover Israel. Delivery availability depends on the item and exact address. For another destination or an item marked for confirmation, please contact Client Care before ordering.

Allow up to 2 business days before dispatch. If an item has a verified longer preparation period, that exception is shown on its page. Processing is separate from transit.

Check the delivery information on each product page before purchase. REVNEX displays transit estimates in calendar days after dispatch. The separate preparation period is shown in business days; your complete expected timeline includes both.

Preparation, dispatch location, parcel type and the available carrier route can differ by item. Each product keeps its own verified estimate.

When a tracking reference is supplied, it is shared through your shipping notification and order status page. Contact us if a tracking link is missing or has not updated.

Yes. Items may travel in separate parcels and arrive on different dates. The processing period and transit estimate shown for each item apply to that item.

If an item has not arrived more than 7 calendar days after its complete promised deadline, you may request a refund under our Delivery Guarantee, subject to tracking review and customer-caused-delay exclusions. Mandatory legal rights can apply earlier.

Contact Client Care with your order details and clear photos or video of the item and packaging. We review the evidence and offer an appropriate replacement or refund.

If we supplied a different item, colour, size or variation from your order, send the order details and photos. After verification, we arrange a replacement or refund.

You can receive a full refund for an item we cannot fulfil or agree to an alternative. We never make a substitution without your approval.

Submit a resolution request with your order number, purchase email, issue and supporting evidence. We confirm the outcome and return approved refunds to the original payment method, subject to your applicable rights.

Contact us promptly. We try to stop dispatch where possible. An order already shipped can still be eligible for statutory cancellation or return; see the Refund & Resolution Policy.

Our Monthly Selection is curated as new pieces become available. New arrivals, returning favourites and refreshed collections may appear throughout the month.

Our selection evolves. An item may leave a collection, become unavailable or return later. This never removes your order history or our responsibility for an existing order.

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