Refund policy

Every order deserves attentive care. If something is not right, REVNEX will review the details and help arrange an appropriate resolution.

When we can help

• Damaged item: send clear photographs and/or video of the damage and packaging. Following verification, we offer an appropriate replacement or refund.
• Wrong product or variant: if the item, colour, size or variation supplied differs from your order, we offer a replacement or refund after checking the order and evidence.
• Missing parts: we arrange missing components, a replacement or a refund as appropriate after verification.
• Lost in transit: when carrier or fulfilment tracking confirms loss, we offer a replacement or refund.
• Unavailable after purchase: if we cannot fulfil an item, you can receive a full refund for it or choose an agreed alternative. We never substitute an item without your approval.
• Unable to ship: if a purchased item cannot be shipped to your destination, we offer a full refund for that item and its attributable shipping charge.

Delivery delays

Your item's complete expected window includes its displayed processing period and product-specific transit estimate. If it has not arrived more than 7 calendar days after the final date of that window, you may request a refund. We check tracking and whether the delay was clearly caused by the customer's incorrect address/contact details, refusal, or failure to collect or respond. See the REVNEX Delivery Guarantee. These conditions do not limit earlier or stronger remedies required by law.

Cancellations and changes of mind

Contact us as soon as you wish to cancel or change an order. We will attempt to stop preparation or dispatch, but cannot promise to intercept an item already in fulfilment. Shipment does not, by itself, remove a legal right to cancel or return.

For an eligible Israeli distance-sale purchase, statutory cancellation rights generally extend until 14 days after receipt of the goods or the required transaction disclosure, whichever is later, subject to the applicable legal conditions, exceptions and any extended rights. Contact us for the return route that applies to your purchase. Any legally permitted cancellation or return costs will be explained before you proceed. We do not charge a defect-related cancellation fee where the law prohibits it.

Outside mandatory cancellation, return or warranty rights, a change of mind after fulfilment, a size/colour/variant selected incorrectly by the customer, an incorrect customer-supplied address, an uncollected or refused parcel, or damage caused by misuse after delivery does not normally qualify under our additional resolution promise. Tracking marked delivered will be reviewed if you provide credible evidence of a delivery problem; we do not reject such evidence automatically.

Request a resolution

1. Use Request a Resolution or email revnexsupport@gmail.com.
2. Provide your order number, email used at checkout and a description of the issue.
3. For visible damage, an incorrect item or missing parts, include clear photos/video and relevant packaging or tracking information. If you cannot provide this, explain the circumstances so we can consider other evidence.
4. We review the information and confirm the next step, including any return instructions. Please do not send items to an unconfirmed address. A valid statutory cancellation notice does not require our prior approval.

How refunds are returned

Approved refunds go back to the original payment method, unless you expressly agree to another lawful resolution. We confirm the amount and submission of the refund. Your payment provider determines when it appears on your account. Replacements and alternatives require your agreement. Refunds for statutory cancellations are handled within the legally required period.

Your rights come first

This policy supplements, and does not exclude or restrict, mandatory consumer protection, cancellation, warranty or other rights in your jurisdiction. Where the law gives you stronger rights, the law takes precedence.

REVNEX — operated by Sameh Hammud. Contact: revnexsupport@gmail.com. Policy reference: 26 September 2026.