Shipping & Delivery

Considered service, from preparation to arrival.

Where we deliver

Our currently verified delivery quotes are for Israel. Availability depends on the item and address. Please contact revnexsupport@gmail.com before ordering to another destination or whenever an item's delivery timing is marked for confirmation.

Preparation comes first

Please allow up to 2 business days for your order to be carefully processed before shipment. Delivery times shown for each item begin after processing. If verified item-specific preparation takes longer, the exception shown on that product page applies. Business days exclude weekends and relevant public holidays.

Your item's delivery window

Each product has its own shipping estimate. There is no single delivery promise for the whole collection. The complete expected timeline is the item's processing period plus its transit estimate. For example, an item with up to 2 business days of processing and 7–12 calendar days in transit allows the stated processing period first, followed by 7–12 calendar days after dispatch. Weekends and relevant public holidays can affect processing, so these different day types are not added together as if they were identical.

REVNEX presents the displayed transit ranges as calendar days after dispatch, separately from processing in business days. Products without a reliable destination-specific quote are marked for review; no estimated deadline is invented.

Tracking and separate parcels

We share tracking through your shipping notification and order status page when provided by the carrier. Tracking may take time to show its first scan. Items in the same order may ship separately and arrive on different days; each item retains its own delivery window.

REVNEX Delivery Guarantee

The complete delivery window shown for an item when you purchase, including its stated processing period, is the reference for that item. Later changes to product-page estimates do not extend an existing order's deadline. If the item has not arrived more than 7 calendar days after the final date of that complete window, you are eligible to request a refund under our delayed-delivery policy.

We review tracking and delivery evidence before approving the request. This additional guarantee does not cover delays clearly caused by an incorrect or incomplete address supplied by the customer, failure to collect the parcel, refusal of delivery, or the carrier being unable to reach the customer because of incorrect contact details or a failure to respond. A carrier contact failure alone is not proof of customer fault.

If your order did not show a complete reliable deadline, contact us for an individual resolution. This does not remove any right arising from an agreed delivery date or applicable law. The grace period never postpones a statutory remedy.

Need assistance?

Request a Resolution with your order number, purchase email and a short description. See our Refund & Resolution Policy. Mandatory consumer rights take precedence over this policy.

Policy reference: 27 September 2026.